Frequently Asked Questions

You must be at least 18 years of age — or the higher minimum required by the operator's license jurisdiction, whichever is greater. 3patii enforces age verification and may request a copy of your CNIC or passport at any stage. Accounts found to have been registered by or accessible to a minor will be closed immediately and all funds voided.

No. Each user is permitted one account only. Duplicate accounts — whether created from the same device, household or by the same individual — are a breach of the Terms & Conditions. Where multiple accounts are identified, 3patii will close all associated accounts and may forfeit any associated winnings.

Standard KYC requires a government-issued photo ID — your National Identity Card (CNIC) or passport — alongside a proof of address dated within the last 90 days, such as a utility bill or bank statement. In some cases a selfie or liveness check may also be requested. KYC is typically required before your first withdrawal or when withdrawing above defined thresholds.

On the login screen, click "Forgot Password" and enter your registered email address. You will receive a password reset link within a few minutes — check your spam folder if it doesn't arrive. Once reset, log in with your new password. If you continue to have trouble accessing your account, contact support at [email protected].

3patii does not represent that online gambling is legally permitted in Pakistan. The Prevention of Gambling Act, 1977, and related laws may restrict or prohibit online gambling for Pakistani users. 3patii does not claim authorisation from the Government of Pakistan, PTA or any Pakistani financial authority. Users in Pakistan access the platform at their own legal risk and responsibility. This answer is not legal advice.

Account balances and all transactions on 3patii are displayed in Pakistani Rupees (PKR) for user convenience. Where currency conversion is necessary, the rate applied will be displayed at the time of the transaction. This makes it straightforward for users in Karachi, Lahore, Islamabad and elsewhere to track their spending without any mental arithmetic.

The payment methods available to you will be shown in the cashier section of your account at the time of deposit. References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are familiar local payment context for Pakistani users only — 3patii does not represent that these providers support or endorse gambling transactions. Always verify availability directly within your account cashier.

Minimum and maximum deposit amounts vary by payment method and are displayed in the cashier section in PKR before you confirm a transaction. Limits are subject to change. If you are unsure about a specific payment method's threshold, the most accurate and current information will always be in your account's cashier section.

Processing times vary depending on the payment method selected and whether your KYC verification is complete. Estimated times are displayed in the cashier section, but these are estimates and are not contractually binding. Withdrawals may be subject to additional review if KYC documents are outstanding or a security check is in progress. Completing your KYC early avoids delays when you want to withdraw.

Common reasons include: KYC documents not yet verified, an active bonus wagering requirement still outstanding, a pending security review, or a withdrawal requested to a method not previously used for a deposit. If your withdrawal has been pending longer than expected, contact support at [email protected] quoting your account username and the withdrawal reference.

Generally, withdrawals must be made to a payment method previously used for a deposit, or to an account verified in your own name. Withdrawals to third-party accounts are prohibited under AML requirements. If your deposit method is no longer available to you, contact support before requesting a withdrawal to an alternative method to avoid delays.

3patii covers a wide range of sports markets including cricket (Pakistan national team, PSL, ICC tournaments, T20 internationals), football, UFC and combat sports, tennis, basketball, and more. Cricket markets are particularly extensive given the sport's popularity across Pakistan — from Karachi to Peshawar. Live in-play betting is available on selected events.

In-play betting lets you place bets on events already in progress — for example, mid-innings during a PSL T20 or between rounds of a UFC bout. Odds change rapidly based on the match situation. Once a bet is accepted and confirmed, it stands regardless of subsequent odds movement. A live score and market feed is displayed during supported events. 3patii is not responsible for delays caused by third-party data feeds.

3patii's casino section includes live casino tables (such as roulette, baccarat and blackjack hosted by live dealers), online slots, classic table games and other game formats. The selection covers a broad range of PKR stakes, making the live casino accessible whether you are playing casually or at higher limits. Game availability may vary by region.

If a sporting event is cancelled, postponed or declared void under the applicable rules, bets on that event are typically settled at odds of 1.0 (even money) and stakes are returned to your account balance. This applies unless the event is rescheduled within a defined time window specified in the relevant sport rules. Check the betting rules section of the platform for market-specific details.

Yes. 3patii applies per-event and per-day maximum payout limits across sports betting and casino games. These limits are published in the relevant rules sections of the platform and are stated in PKR. Winnings above the published maximum for an event will not be paid, even if the bet was otherwise valid. It is your responsibility to review applicable limits before placing large wagers.

Welcome bonus offers are displayed in the promotions section of the platform. To claim, ensure you meet the eligibility criteria — typically a qualifying first deposit above a minimum PKR threshold. Each user may claim the welcome bonus once only. Duplicate accounts used to claim multiple welcome offers are prohibited and will result in account closure and forfeiture of winnings.

A wagering requirement is the total value of bets you must place before bonus funds — or winnings derived from bonus funds — become withdrawable. For example, a 10x wagering requirement on a PKR 1,000 bonus means you must place PKR 10,000 in qualifying bets. Not all bet types contribute equally — check the specific promotion terms for eligible markets and contribution percentages.

Yes. Bonus funds typically carry an expiry period — commonly between 7 and 30 days from the date of issue, depending on the specific promotion. Bonus funds and any associated winnings not used before the expiry date will be forfeited. Expiry dates are stated clearly in each promotion's terms. Check the "My Bonuses" section of your account to track active offers and their remaining validity.

No — bonus funds are not directly withdrawable. Only winnings generated after the applicable wagering requirement has been met are eligible for withdrawal. Where a maximum withdrawal limit is specified for a promotion, winnings above that cap will not be paid. Always read the full promotion terms before accepting a bonus, paying attention to the wagering multiplier, eligible markets and maximum cashout.

Log in, navigate to Settings or the Responsible Gambling section, and select the limit type — Deposit Limit, Loss Limit, Session Time Limit or Wager Limit. Enter your chosen PKR amount or duration. Reductions take effect immediately. Increases are subject to a mandatory cooling-off period before activation — a deliberate safety feature to prevent impulsive decisions overriding sensible limits. For more detail, see our Responsible Gambling page.

Self-exclusion is available for a minimum of 6 months up to permanent closure. Contact support at [email protected] using the subject line "Self-Exclusion Request". The team will process your request promptly — you do not need to explain your reasons. During the exclusion period, account access, deposits and betting are blocked. The exclusion cannot be reversed during the active period.

3patii uses SSL/TLS encryption for all data transmitted between your device and our servers. Stored data is subject to access controls limiting who within the organisation can view personal information. We do not sell personal data to third-party advertisers or data brokers. Full details are set out in our Privacy Policy.

Contact 3patii support immediately at [email protected] with the subject line "Account Security". Until we receive your notification, all activity on the account is treated as authorised. We recommend enabling two-factor authentication (2FA) where available, using a strong unique password not shared with other services, and never sharing your login credentials — 3patii will never ask for your full password.

Support is available via Live Chat on the platform and by email at [email protected]. English is the primary support language. Urdu-language assistance is available on a limited basis — simply ask the Live Chat agent when you connect. For responsible gambling requests such as self-exclusion or limit adjustments, use the subject line "Responsible Gambling" for priority routing.